AE Blog - Promise of Service

Hall & Company posts client testimonials about Professional Liability Insurance services on line at https://www.hallandcompany.com/testimonials.php .  Each month we also are sharing a story that illustrates how our staff goes beyond a “Promise of Service” to deliver both value and quality to the A&E community.

Laura Ledbetter recently placed a new policy for a Land Surveying Firm in Colorado.  Over the last year, she has worked with this firm to learn their goals and develop a relationship that will grow as they continue to.  This was important to both Laura and the firm as they had been with the same Agent for 17 years.

Through the review of all of the firm’s policies (Professional Liability, General Liability, Workers Compensation, Auto Liability, and Scheduled Equipment), Laura found some significant errors that could have resulted in no coverage for this firm had a loss occurred.  For example, there was nearly half a million dollars worth of Contractor’s Equipment which was not insured correctly on this policy.  Had a loss occurred away from the “premise”, the equipment would not have been covered.  That is a big risk for a Land Surveyor who has costly mobile equipment.

Through this review, Laura was able to secure better coverage at a comparable price.  Because of the equipment not being scheduled correctly, the firm ended up paying about 10% more than they had in the previous years, but now has coverage that truly meets their needs.  At Hall & Company, our goal is to win your business and exceed your expectations based on our professionalism and ability to provide the right coverage for your firm.

After completing the review process, Laura’s new client wrote to her the following:

I wanted to take a moment and thank you for your attention to our account and your help with this process. Insurance renewals are the bane of my existence and you have already made it much easier.   Thank you so much.I look forward to a long and beneficial relationship for both – Win-Win! 

Laura respects how busy you are and therefore will do whatever she can to keep your time investment to a minimum.  From working off of your current applications to coming in on a weekend to talk with you, she will work with you to create and maintain an excellent relationship, fueled by mutual respect.

Once you are a client of Hall & Company’s we will continue to provide you with the review of the insurance requirements of client contracts for A/E professional services. We also offer loss prevention and risk management webinar series that can help clients avoid claims.